Service with care

A passion for good food, service with care, delivered sustainably – The Turner Brothers’ concept

Service with care

This is what we feel we are best at

OUR TRUE PASSION

You can always be rivalled with chalet location and food, however, no one can rival how we do what we do!

Service with care starts at the top and filters through the company.

HOW WE DELIVER IT, EVERY STEP OF THE WAY

Our goal is repeat guests, so from the start we have to make sure the Skiology holiday that you are booking is right for you.

Are you looking to book during a busy week on the pistes when you could come during a quieter one? Are you coming with little kids when it is typically too cold for them? Is this chalet close to the bustling après-ski scene of Portes du Soleil?

We are about long term wins, not short term sales.

Service with Care

A UNIQUE EXPERIENCE, TAILORED TO YOU

So how does this apply to your holiday? Without giving too much away we strive to provide anticipatory service and pre-empt questions that often come up. We treat all guests as individuals and acknowledge that the needs of a twenty-something’s group are different to those on a family holiday. Before your arrival our attentive team will have read through the booking portal where you can state your requirements along with any other notes for your hosts. We combine this knowledge from you with our extensive experience within the industry to give you a 6/5 service from the moment you step foot in resort.

We understand that everyone has individual needs and we work with you to best accommodate any requests or preferences that could be the difference between a great holiday and an exceptional one. If something comes up when you are already out in resort, we can assist you every step of the way – simply speak to our chalet team, or our Resorts Manager who will pop by during your stay.

Services that our guests now see as synonymous with Skiology may have come to us through this feedback. Just to name a few; we will deliver, teas and coffees to your door in the morning, we have Nintendo Wiis, Bluetooth speakers and British channels in all of our chalets. For the more traditional alpine holiday, we also include a selection of board games and a local cheese plate on the last night.

Our team is on hand to help you organise all those extra logistics and activities that are part of the typical snow holiday,  so that you have more time to get excited about your stay and something less to worry about. 

Click on each of the below to find out more on how we can assist at the time of booking and before your Skiology stay. 

Transfers from/to airport or train station

Whether you travel by plane or train, we can book private and/or shared transfers from Geneva airport or Cluses train station to our resorts.
( Morzine: 1h15mins from Geneva airport. Les Carroz: 1h from Geneva airport).

Ski Passes

With a few details from you, we can order and collect ski passes for you and your group, so they will be ready
upon your arrival at the chalet. Your first day of skiing has already got a bit easier and queue-free!

Ski/Snowboard Hire & Lessons

In Morzine we can ski/snowboard hire delivered to your door! And in Les Carroz we can you picked up taken to the shop and then dropped back off again, even to the telecabine and your shoe taken back to the chalet!

We also have long-standing relationships with local ski and snowboard schools in Morzine and Les Carroz. This means we can save you time looking up reliable suppliers and we can facilitate the connection for you.

Equipment Hire

MORZINE/AVORIAZ: Our friends at Ski Mobile offer a great fitting and delivery/collection service straight to your chalet door. Find out more in our FAQ page We also have an ARMADA TEST CENTRE: find out more about our fleet and how it works here (Morzine chalets)

LES CARROZ: Our friends at SkiSet will come and pick you up and drop you off. You can book in advance here or check out all details in our FAQ page section

Lessons

To get an idea of costs and schools available in Morzine/Avoriaz and Les Carroz visit our FAQ page. If you have any specific needs or questions, just email or call us.

Are you a beginner? Read our ‘Morzine for beginners’ guide

Families & Childcare

Family holidays are special as they create memories for years to come and are the perfect opportunity to spend some quality time with those you love. Here at Skiology we know that planning your next holiday can be a challenging task when you have kids to entertain. Your peace of mind is important to us, so we are here to help you organise any big or small detail that makes the difference when travelling with your little ones (transfer child seats, childcare booking with local trusted partners, etc.

Our chalets are all very close to ski-lifts, ski schools and in prime ski-in/ski out locations, which is so important when skiing with children. We are on hand to ensure you and your family have a truly enjoyable and memorable holiday experience. Most of our chalets are also close to or within the resort centre, which means that if you have older teens wanting to be close to lively nightlife, you can make them happy too.

Some of our chalets have a games room, and we provide games/books for the little ones in all properties.

For more details on family-friendly tips visit our dedicated page.

Massages & other Treatments

We all need a little extra TLC when on holiday, so if you wish to treat yourself to a massage we can share details of the best therapists in town – whether you are looking for a  sport or deep tissue massage,  we know you will be in very  good hands. Our partners will come to you at the chalet – you just need to relax, they will do the rest.

In Morzine, for sports massage look no further than Mountain Rehab. For non-sports massages or beauty treatments Kerri McAuley is our recommended therapist.

If you are staying in our Les Carroz chalet, for treatments straight to your doorstep, there is MassageMe. There are also options in the village such as the Deep Nature Spa and Shambhala & Reiki Massage.

Free-From Menu & Other Requirements

We know how important it is on a catered holiday to know that all your needs are planned for, so you can  enjoy every single moment and make it extra special. 

We have a dedicated Free-From Menu to accommodate any dietary requirements, however please let us know a bit more details  ahead of your stay and we will  ensure this is fully adapted to your specific needs. 

Are you celebrating a birthday or any other special occasion? Just pop us an email before your holiday!

Activities in resort

Ski resorts are not all slopes and après-ski.

There are so many more activities you can get lost in: from snow-shoeing or Nordic walking through unexplored forest trails to ice-skating or watching the competitive Morzine ice hockey team battling for the win. Get in touch with our team and we can share more details about what our mountains have to offer beyond skiing.

For more info and costs please see our full set of FAQS or contact info@skiology.co.uk.

ANYTHING WE’VE MISSED?

Pop an email to info@skiology.co.uk with the subject line ‘Try This’ and we will happily listen to any ideas you have. You may even get yourself a prize.

“Is there a  catch?”. Well, we will try to action, within reason, all individual requests, however, for us to roll them out company-wide, suggestions must be in-line with our company values.

Please see our ‘Delivered Sustainably’ page to understand the values of Skiology and our effort to give you our Service with Care year after year.

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