Service with care

A passion for good food, service with care, delivered sustainably – The Turner Brothers’ concept

This is what we feel we are best at

OUR TRUE PASSION

You can always be rivalled with chalet location and food, however, no one can rival how we do what we do!

Service with care starts at the top and filters through the company.

HOW WE DELIVER IT, EVERY STEP OF THE WAY

Our goal is repeat guests, so from the start we have to make sure the Skiology holiday that you are booking is right for you.

Are you looking to book during a busy week on the pistes when you could come during a quieter one? Are you coming with little kids when it is typically too cold for them? Is this chalet close to the bustling après-ski scene of Portes du Soleil?

We are about long term wins, not short term sales.

A UNIQUE EXPERIENCE, TAILORED TO YOU

So how does this apply to your holiday? Without giving too much away we strive to provide anticipatory service and pre-empt questions that often come up. We treat all guests as individuals and acknowledge that the needs of a twenty-something’s group are different to those on a family holiday. Before your arrival our attentive team will have read through the booking portal where you can state your requirements along with any other notes for your hosts. We combine this knowledge from you with our extensive experience within the industry to give you a 6/5 service from the moment you step foot in resort.

Like we said however, all guests are individuals. We therefore have ways to catch any requests or preferences that could be the difference between a great holiday and an exceptional one; whether that’s through our open, approachable team extensively trained in customer service, our friendly Resorts Manager who will pop by during your stay, or via email to the founder of Service with Care and core of what we deliver – Dom.

Services that our guests now see as synonymous with Skiology may have come to us through this feedback. Just to name a few; we will deliver, teas and coffees to your door in the morning, we have Nintendo Wiis, Bluetooth speakers and British channels in all of our chalets. For the more traditional alpine holiday we also include a selection of board games as well as locally sourced menu items and a local cheese plate on the last night.

ANYTHING WE’VE MISSED?

Pop an email to info@skiology.co.uk with the subject line ‘Try This’ and we will happily listen to any ideas you have. You may even get yourself a prize.

“What’s the catch?” I hear you ask. Well, we will try to action, within reason, all individual requests, however, for us to roll them out company-wide, suggestions must be in-line with our company values.

Please see our ‘Delivered Sustainably’ page to understand the values of Skiology and our effort to give you our Service with Care year after year.

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