Booking Terms

***Amendment 9/7/20

  • Summer 2020 bookings (June 1st 2020 – September 30th 2020): 100% refund policy for cancellations due to COVID–19 travel restrictions e.g border closures, travel restrictions by FCO, arriving or departing in quarantine areas as defined by local government, COVID–19 symptoms of group/part of group or immediate family. Simply provide us with notice, news article, doctors note etc and we will provide the refund no questions asked.
  • Transferable deposits for winter season 2020-2021 (December 1st 2020 – April 30th 2021) : Transferable deposits means that should you need or wish to delay your holiday due to COVID–19 restrictions (see above), you can freely transfer your deposit to another date of your choice, until April 24th 2022. When the balance is due, no later than 10 weeks before the start date of the holiday), simply let us know if you would like to move your dates to another time. Winter 2020-2021 deposits are additionally fully refundable until September 15th 2020.

COVID19 specific

  • If you develop symptoms of COVID–19 during your stay and therefore need to self isolate, Skiology does not accept liability or responsibility to provide accommodation beyond your contracted holiday dates.
  • If there is another period of “lock down” resulting in a need for self isolation, Skiology does not accept liability or responsibility to provide accommodation beyond your contracted holiday dates.

Amendment ends***

Special Offers

These terms and conditions apply to all bookings made with ltd Company number 5897468


Kindly note that special offers are not in conjunction with other offers and unless specified are not available during Christmas, New Year and half-term.

1. Deposits

The balance of your holiday – cost must be settled 10 weeks prior to the commencement date of your holiday. If your holiday booking is made within 10 weeks of commencement then the payment must be made in full immediately on booking. If payments are not made in accordance to this schedule then bookings will be treated as cancellations and deposits will not be refunded.

2. Payment of holiday cost

The balance of your holiday – cost must be settled 10 weeks prior to the commencement date of your holiday. If your holiday booking is made within 10 weeks of commencement then the payment must be made in full immediately on booking. If payments are not made in accordance to this schedule then bookings will be treated as cancellations and deposits will not be refunded.

3. Skiing and snowboarding ltd accepts your holiday booking on the understanding that you recognise the hazards involved on a winter sports holiday. We will not be held responsible for any loss or injury which occurs whilst taking part in these activities. Specifically if you take part in the mountain hosting program you do so at your own risk and furthermore . reserves the right to withdraw this program at any time. In addition ltd cannot be held responsible for any inconvenience or discomfort due to factors out of their control especially those associated with mountain environments – for example extreme weather conditions or lack of snow.

4. Insurance

Everyone person for whom a holiday is made with ltd must have adequate insurance cover and must show us proof of insurance on arrival at the chalet. If you are found to have insufficient insurance, you will be obliged to purchase a policy in the resort. ltd will not accept anyone who does not have adequate holiday insurance cover and shall be entitled to exclude them from the chalet and cancel their holiday without compensation.

5. Cancellation by the client

Cancellation shall take effect only when written notification from the person signing the booking form is received by ltd. All correspondence should be addressed to limited, Blue Dawn, Riverside Qtr Moorings, c/o Millners House, Eastfields Avenue, London SW18 1LP. In all cases of cancellation the deposit will be forfeited. The following cancellation fees expressed, as a percentage of the total holiday cost will become immediately payable to ltd.

If a member of your party wishes to cancel, this may mean that the chalet booked is under occupied and result in the other members having to pay any applicable supplements to retain the booking.

Notification given Cancellation charge

  • More than 10 weeks; Deposit
  • Within 10 weeks; 40% of holiday cost
  • Within 8 weeks; 60% of holiday cost
  • Within 6 weeks; 80% of holiday cost
  • Within 4 weeks; 100% of holiday cost

6. Alteration by ltd

If in the unlikely event that there have to be any alteration made by ltd, we will notify you as soon as possible and offer you one of the following options I) To accept the new arrangements II) To cancel your holiday and receive a full refund. We will not be liable for refunding any expenses, which have been occurred as a result of the booking.

7. Changes

Should you wish to change your booking dates, Skiology will endeavour to accommodate any changes subject to any differences in price and availability, but cannot guarantee that changes can be made. Skiology will make an administration charge of £50 for any change in booking. Bookings cannot be changed within 2 weeks of the start of your holiday.

8. Behaviour & Damages

While on holiday with us you promise to behave in an acceptable manner which does not threaten the condition of the chalet or disturb the enjoyment of other guests or our neighbours. If you cause any damage to the chalet, fittings, equipment or any loss of contents or equipment then you will be liable for the cost of repair or replacement. Full payment must be made to ltd at a price determined by ltd. If payment is not made then the responsible party will indemnify against any claims (including legal costs) subsequently made against us as a result. If your behaviour or that of any member of your party seriously impairs the enjoyment of any other guest or neighbours, we reserve the right to refuse to further accommodate the party responsible to forfeit the holiday cost and deposit.

9. Responsibility ltd will not be liable to any client for any loss or damages incurred by any client as a result of:

  • I. Any event or circumstance which could have been avoided if the client had taken reasonable care.
  • II. Any circumstance or event which ltd or its suppliers could not have foreseen or prevented even with all due care and attention.
  • III. Circumstances out of the reasonable control of ltd such as strikes, wars, civil or political unrest, quarantine restrictions, terrorism, government actions, natural or nuclear disaster adverse weather conditions including lack of snow or injury or illness to staff thus reducing level of service.
  • IV. Injury, illness or death due to any activity, including skiing or snowboarding on or off piste, at any time during your holiday, except where such injury or death is caused by the negligence or fraud of .
  • V. Loss of, theft of or damage to any of your belongings at any time of your holiday, whether within the chalet, in the neighbourhood or on the piste or otherwise.
  • VI. Injury, illness or death associated with the consumption of any food or drink we may supply except where such illness, injury or death is caused by the wilful negligence or fraud of or its directors, officers or employees.

10. Passports

It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure from your home country. All costs incurred in obtaining such documentation must be paid by you. We regret we will not accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines surcharges or other financial penalty being imposed on, you will be responsible for reimbursing us accordingly.

11. Complaints and Problems

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the your home county giving your Booking Reference and full details of your complaint. We regret we do not accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.

12. Non-smoking chalet

For the comfort of all our guests and for safety reasons ltd runs a non-smoking chalet. There is a covered area outside the chalet for those who wish to smoke. Any breach of this clause shall be regarded as a material breach and may result in the client being removed from the chalet.

13. Website Accuracy

Please note the information and prices shown in this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

The website is the sole responsibility of ltd. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.

All terms and conditions shall be governed by and construed in accordance with English Law. The parties submit to the exclusive jurisdiction of the English courts.