The following booking terms and conditions form the basis of your contract with Skiology.co.uk Limited Blue Dawn Riverside, Quarter Moorings, C/O Milliners House, Eastfields Avenue, London, London, SW18 1LP, company number 05897468.
Please read these booking terms and conditions carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are permitted to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
These booking terms and conditions only apply to arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you.
- All references in these booking conditions to “booking”, “contract”, or “arrangements” mean such arrangements unless otherwise stated.
- References to “departure” are to the start date of the arrangements we have contracted to provide.
- In these booking terms and conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Skiology.co.uk Limited.
Please note, the holiday arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.
By making a booking, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
It is a condition of us accepting your booking that you are covered by appropriate and adequate personal travel insurance which should be in effect when you make the booking. See clause 12 on the subject of insurance.
Subject to the availability of your chosen arrangements and receipt of the payments referred to in clause 2, we will confirm your booking by issuing a booking confirmation email. This will be sent to the party leader, (or your travel agent). Until you have this document your booking is not confirmed. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check the confirmation and any other documents as soon as you receive them. Contact us immediately if any information which appears on the confirmation, invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Where changes can be made, you will be responsible for any charges applied by suppliers or otherwise incurred as a result.
Please take the time to read our refunds policy and our booking terms and conditions below. These booking terms and conditions set out the terms of your contract with us including our obligations to you.
In order to confirm your chosen arrangements, a deposit of £150 per person must be paid within 3 days (or full payment if booking within 10 weeks of departure).
The balance of the booking cost must be received by us not less than 10 weeks prior to departure. This date will be shown on the booking payment report. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled.
We will only accept payments by bank transfer.
All monies you pay to one of our authorised travel agents for your holiday arrangements with us will be held by the agent on your behalf until a contract between us comes into existence. After that point and providing payment is made in accordance with these booking terms and conditions, your agent will hold the monies on our behalf until they are paid to us. Please note, we are not responsible for any monies held by an authorised travel agent before we issue our confirmation invoice. You must only make payment to an authorised travel agent in accordance with this clause. We will not be responsible for payments held by a travel agent in respect of a confirmed booking where, for example, you pay the balance more 13 weeks in advance of departure even where the agent asks you to do so.
3. Your contract
A binding contract between us comes into existence when we dispatch our booking confirmation to the party leader or your travel agent. We both agree that English law (and no other) will apply to these booking terms and conditions, your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
We reserve the right to increase or decrease or correct errors in advertised prices at any time. We will advise you of any error of which we are aware and of the applicable price at the time of booking.
Once the price of your chosen arrangements has been confirmed at the time of booking, we will only increase or decrease the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge. A surcharge will be payable, subject to the booking terms and conditions set out in this clause if our costs increase as a direct consequence of a change in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the arrangements including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or (iii) the exchange rates relevant to the arrangements.
You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your holiday.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your holiday arrangements, which excludes insurance premiums and any amendment charges. You will be charged for any increase in our costs over and above that. If any surcharge is greater than 10% of the total holiday arrangement cost, clause 8 will apply on the basis the surcharge is a significant change. You will be notified of any price increase or reduction applied in accordance with this clause together with the justification for and calculation of this not less than 20 days before departure. Where a reduction is applicable, we are entitled to deduct our administrative expenses from the refund. Any surcharge must be paid with the balance of the holiday accommodation cost or within 14 days of the issue date printed on the invoice, whichever is later.
Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your chalet accommodation due to contractual and other protection in place.
We promise not to levy a surcharge within 20 days of your arrival. No refund will be payable during this period either.
Some of the chalet locations and/or room access we offer may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. We, therefore, request you to communicate any additional needs so we can help advise the best solution for you and/or whether your proposed holiday arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
Should you suffer from any medical condition, disability or significant reduction in mobility that may affect your chalet booking (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability or reduced mobility that may affect your holiday develops after your booking has been confirmed.
If you have any special requests, you should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier (where applicable), we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your confirmation invoice.
6. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £50.00 per amendment may be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of booking dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the booking cost where, for example, the basis on which the price of the original booking was calculated has changed.
You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges providing the request for the transfer is made in writing not less than 28 days before departure. The person(s) to whom you wish to make the transfer must also satisfy all booking terms and conditions which form part of your contract with us. Requests for transfer must be accompanied by the name and other applicable details of the replacement person(s). Where a transfer to a person of your choice can be made, all costs and charges incurred or imposed by any of our suppliers, together with an amendment fee, which will be confirmed at the time, must be paid before the transfer can be effected.
The original party member(s) and the transferee remain jointly and severally liable for payment of all sums. If you are unable to travel and cannot find anyone to take over your booking or place on the booking, cancellation charges as set out in clause 7 will apply. Otherwise, no refunds will be given for passengers not travelling or for unused services.
IMPORTANT NOTE: Certain arrangements cannot be changed after a reservation has been made so that name changes, other alterations and cancellations affecting these services are likely to incur a 100% cancellation charge and the applicable cost of rebooking the service from the time of booking.
COVID-19 RELATED CHANGES: If a member or members of your group booking are unable to attend the holiday with the rest of the group and you find new guests to take their place, an admin fee charge will not apply to change the guest details on the booking.
7. Cancellation by you
You may cancel your confirmed booking at any time before departure. You may also transfer your booking as referred to in clause 6 above. Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us by e-mail or by posting or hand-delivering written notice of cancellation to us. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking the cancellation charges set out below will be payable.
If you are unwilling to travel for any reason, or you are unable to travel due to medical reasons cancellation charges will apply.
In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges.
Period before departure within which written notification of cancellation is received by us
Cancellation charge per booking
* More than 10 weeks – Loss of deposit
* Within 10 weeks – 40% retained by Skiology
* Within 8 weeks – 60% retained by Skiology
* Within 6 weeks – 80% retained by Skiology
* Within 4 weeks – 100% retained by Skiology
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your travel insurer. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.
You and your party should obtain travel insurance for this cancellation risk – see clause 12 Insurance.
This clause 7 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
8. Changes and cancellations by us
We start planning the arrangements we offer many months in advance. Occasionally, we have to make changes to and correct errors in advertising and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Except as set out in “Covid-19 – Booking with Confidence” above, in the event that your booked accommodation is not available for any reason or we have to make a significant change to or cancel your confirmed booking, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of:
i (for significant changes) accepting the changed arrangements; or
ii if available, accepting an offer of alternative arrangements of a comparable or higher standard (where the alternative arrangements are more expensive than those booked, you may be asked to pay the price difference); or
iii if available, accepting an offer of alternative arrangements of a lower standard (with a refund of the price difference where applicable); or
iv receiving a refund of all monies paid to us.
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request a notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
In no circumstances are we responsible for any other expenses including without limitation, the cost of flights or any other form of transport. The above options will not be available where any change is not significant.
Please note, the above options are only applicable where we are unable to provide the contracted arrangements. Without limitation and except as set out in “Covid-19 – Book with Confidence”, you will not be entitled to a refund and cancellation charges are likely to apply where you are unable to travel on holiday for any reason.
Very rarely, we may be forced by “force majeure” (see clause 9) to change or terminate your arrangements after they have commenced but before their scheduled end. This is very unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. You should have insurance to cover this.
9. Force Majeure
Except where otherwise expressly stated in these booking terms and conditions, we regret we cannot accept liability or pay any compensation or expenses where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking terms and conditions, “force majeure” means any situation within our reasonable contemplation, which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations may include, whether actual or threatened, riot, civil strife, terrorist activity, industrial dispute, natural disaster, exceptional adverse weather conditions, fire, the effect of the United Kingdom’s decision to leave the EU, and all events of a similar nature. Force majeure includes the coronavirus pandemic and its impacts such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects (such as the implementation of social distancing).
(1) In order to provide your holiday arrangements, we operate catered and self-catered accommodation on a seasonal basis which we contract from the chalet owners. We do not ourselves own the accommodation. We undertake to use our reasonable skill and care in the provision of the accommodation services where these services are provided by our employees in the course of their employment. For all services (including transfers) which are provided by any person or entity other than our employees, we undertake to use our reasonable skill and care in the selection of those suppliers but, providing we have done so, are not responsible for their acts and omissions or for the actual performance of those services.
(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
* the act(s) and/or omission(s) of the person(s) affected; or
* the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements; or
* ‘Force Majeure as defined in clause 9 above
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where we have not agreed to provide these as part of our contract and any activities which we arrange for you during your holiday. Regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250.00 per person affected. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property. For all other claims which do not involve death or personal injury, we limit the maximum amount we will have to pay you in the event that we are found liable to you on any basis to twice the cost paid by the person(s) affected.
11. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your booking whilst away, you must immediately inform us and the supplier of the service(s) in question. Any verbal notification must be put in writing. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
We require the purchase of comprehensive travel insurance as a condition of your booking with us. You must purchase travel insurance from a reputable provider at the point of the accommodation booking with us so that you have cancellation protection and not just prior to your departure on holiday. It is the responsibility of the party leader to ensure that you have adequate travel insurance.
Your insurance must at least include but not be limited to, the following:
* Emergency medical expenses, including cover for any pre-existing condition. Amongst other costs, this should cover; mountain rescue, ambulance charges and repatriation to your home country.
* Cancellation of your trip or curtailment for any reason including a travel ban.
* Full cover if you chose to travel against the advice of the government of your home country.
* Cover for the cost of alternative accommodation should you be required to remain in France after the conclusion of your stay with us (you will not be permitted to remain in your accommodation after the end of your contracted arrangements.)
* Personal liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying, and which must include contractual liability of the party leader for the actions of your party.
* Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay.
* The policy must include the activities you are likely to do and in particular mountain biking and off-piste skiing with or without a guide (it is possible to ski off-piste inadvertently.)
* Supplier failure coverage.
* The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the insurance except in unusual circumstances e.g. fraud and misrepresentation.
There are other sections to travel insurance such as baggage, legal expenses, personal accident and so on.
In the event that you fail to obtain suitable travel insurance, we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
We may require a damage deposit as a precaution against any damage sustained to the chalet during your stay.
In the event of any damage, we would only debit an amount equal to the damage or repairs required, with your consultation after a full inspection of the chalet after your departure.
We will organise the payment of any required damage deposit in advance of your arrival at your accommodation.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made as soon as possible if not deducted from the damage deposit or the deposit is insufficient to cover the damage or loss.
If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave your accommodation. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
15. Conditions of suppliers
Some of the services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own booking terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
We may provide you with information (before departure and/or when you are away) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and in our other advertising material which is not part of our contract are vital to the enjoyment of your booking, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book with us, we will pass on this information at the time of booking.
British citizens currently require a passport valid for the period of their stay when visiting France. A visa is not required. Requirements may change and you must check the up to date position in good time before departure for France. A full British passport would usually take approximately 3 to 6 weeks to obtain but is currently (September 2020) taking much longer. If you or any member of your party is 16 or over and haven’t yet got or had a passport, even more time needs to be allowed as UK Passport Service has to confirm your identity before issuing your first passport.
If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the French embassy or consulate of the country(ies) to or through which you are intending to travel.
It is your responsibility to ensure you obtain details and comply with all recommended and required vaccinations, health precautions and other health-related measures (including those which are introduced to deal with coronavirus) in good time before departure.
Details should be available from your General Practitioners surgery and for British citizens from the National Travel Health Network and Centre www.nathnac.org. Information for British citizens on health abroad is also available on www.nhs.uk/Livewell/Travelhealth.
If you or any member of your party lives outside the UK, you must check what vaccinations, health precautions and other health-related measures are recommended or required in your country of residence for travel to France and to any countries through which you may transit or stop off.
Vaccination and other health requirements/recommendations are subject to change at any time. If you are unable to travel as a result of failure or inability to comply with any health-related or other requirements, cancellation charges will apply as referred to in clause 7.
We regret we are not in a position to offer you any assistance in the event of any delays in relation to your arrival to or departure from your holiday destination.
19. UK and French Government Advice
The UK Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo
The French Ministère de L’Europe et de Affaires Etrangeres also publishes updated travel information on its website (in English) www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/.
You are recommended to consult travel advice before booking and in good time before departure.
20. Website / advertising material accuracy
The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur, and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
Archive of terms and conditions
- Summer 2020 bookings (June 1st 2020 – September 30th 2020): 100% refund policy for cancellations due to COVID–19 travel restrictions e.g border closures, travel restrictions by FCO, arriving or departing in quarantine areas as defined by local government, COVID–19 symptoms of group/part of a group or immediate family. Simply provide us with notice, news articles, doctors note etc and we will provide the refund no questions asked.
- Transferable deposits for winter season 2020-2021 (December 1st 2020 – April 30th 2021): Transferable deposits means that should you need or wish to delay your holiday due to COVID–19 restrictions (see above), you can freely transfer your deposit to another date of your choice, until April 24th 2022. When the balance is due, no later than 10 weeks before the start date of the holiday), simply let us know if you would like to move your dates to another time. Winter 2020-2021 deposits are additionally fully refundable until September 15th 2020.
COVID19 specific booking terms
- If you develop symptoms of COVID–19 during your stay and therefore need to self isolate, Skiology does not accept liability or responsibility to provide accommodation beyond your contracted holiday dates.
- If there is another period of “lockdown” resulting in a need for self-isolation, Skiology does not accept liability or responsibility to provide accommodation beyond your contracted holiday dates.
Special Offer booking terms
These booking terms and conditions apply to all bookings made with skiology.co.uk ltd Company number 5897468
Kindly note that special offers are not in conjunction with other offers and unless specified are not available during Christmas, New Year and half-term.
Please check for availability and prices before booking. All bookings must be confirmed with a deposit of £150 per person within 3 days of booking. If a deposit is not received within this time then your provisional booking will expire. In some circumstances, we will accept a reduced deposit payment to secure the booking but this must be with prior agreement with Skiology.co.uk ltd. You will also be supplied with a booking confirmation email setting out the agreement of your booking with a link to your online booking form and our full booking terms and conditions.
In the case of all parties or groups comprising more than one individual the client who signs the booking form will be liable for all persons in the party both in terms of payments and ensuring compliance with these booking terms and conditions. In the case of individual bookings, the signer is responsible.
2. Payment of holiday cost
The balance of your holiday – cost must be settled 10 weeks prior to the commencement date of your holiday. If your holiday booking is made within 10 weeks of commencement then the payment must be made in full immediately on booking. If payments are not made in accordance with this schedule then bookings will be treated as cancellations and deposits will not be refunded.
3. Skiing and snowboarding
Skiology.co.uk Ltd accepts your holiday booking on the understanding that you recognise the hazards involved in a winter sports holiday. We will not be held responsible for any loss or injury which occurs whilst taking part in these activities. Specifically, if you take part in the mountain hosting program you do so at your own risk and furthermore, Skiology.co.uk reserves the right to withdraw from this program at any time. In addition, skiology.co.uk ltd cannot be held responsible for any inconvenience or discomfort due to factors out of their control especially those associated with mountain environments – for example, extreme weather conditions or lack of snow.
Everyone person for whom a holiday is made with skiology.co.uk ltd must have adequate insurance cover and must show us proof of insurance on arrival at the chalet. If you are found to have insufficient insurance, you will be obliged to purchase a policy in the resort. Skiology.co.uk Ltd will not accept anyone who does not have adequate holiday insurance cover and shall be entitled to exclude them from the chalet and cancel their holiday without compensation.
5. Cancellation by the client
Cancellation shall take effect only when a written notification from the person signing the booking form is received by skiology.co.uk ltd. All correspondence should be addressed to Skiology.co.uk limited, Blue Dawn, Riverside Qtr Moorings, c/o Millners House, Eastfields Avenue, London SW18 1LP. In all cases of cancellation, the deposit will be forfeited. The following cancellation fees expressed, as a percentage of the total holiday cost will become immediately payable to skiology.co.uk ltd.
If a member of your party wishes to cancel, this may mean that the chalet booked is under occupied and result in the other members having to pay any applicable supplements to retain the booking.
Notification given Cancellation charge
- More than 10 weeks; Deposit
- Within 10 weeks; 40% of holiday cost
- Within 8 weeks; 60% of holiday cost
- Within 6 weeks; 80% of holiday cost
- Within 4 weeks; 100% of holiday cost
6. Alteration by skiology.co.uk ltd
If in the unlikely event that there have to be any alteration made by skiology.co.uk ltd, we will notify you as soon as possible and offer you one of the following options I) To accept the new arrangements II) To cancel your holiday and receive a full refund. We will not be liable for refunding any expenses, which have been occurred as a result of the booking.
Should you wish to change your booking dates, Skiology will endeavour to accommodate any changes subject to any differences in price and availability, but cannot guarantee that changes can be made. Skiology will make an administration charge of £50 for any change in booking. Bookings cannot be changed within 2 weeks of the start of your holiday.
8. Behaviour & Damages
While on holiday with us you promise to behave in an acceptable manner which does not threaten the condition of the chalet or disturb the enjoyment of other guests or our neighbours. If you cause any damage to the chalet, fittings, equipment or any loss of contents or equipment then you will be liable for the cost of repair or replacement. Full payment must be made to skiology.co.uk ltd at a price determined by skiology.co.uk ltd. If payment is not made then the responsible party will indemnify Skiology.co.uk against any claims (including legal costs) subsequently made against us as a result. If your behaviour or that of any member of your party seriously impairs the enjoyment of any other guest or neighbours, we reserve the right to refuse to further accommodate the party responsible to forfeit the holiday cost and deposit.
Skiology.co.uk ltd will not be liable to any client for any loss or damages incurred by any client as a result of:
- I. Any event or circumstance which could have been avoided if the client had taken reasonable care.
- II. Any circumstance or event which skiology.co.uk Ltd or its suppliers could not have foreseen or prevented even with all due care and attention.
- III. Circumstances out of the reasonable control of skiology.co.uk ltd such as strikes, wars, civil or political unrest, quarantine restrictions, terrorism, government actions, natural or nuclear disaster adverse weather conditions including lack of snow or injury or illness to staff thus reducing the level of service.
- IV. Injury, illness or death due to any activity, including skiing or snowboarding on or off-piste, at any time during your holiday, except where such injury or death is caused by the negligence or fraud of Skiology.co.uk.
- V. Loss of, theft of or damage to any of your belongings at any time of your holiday, whether within the chalet, in the neighbourhood or on the piste or otherwise.
- VI. Injury, illness or death associated with the consumption of any food or drink we may supply except where such illness, injury or death is caused by the willful negligence or fraud of Skiology.co.uk or its directors, officers or employees.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure from your home country. All costs incurred in obtaining such documentation must be paid by you. We regret we will not accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines surcharges or other financial penalties being imposed on Skiology.co.uk, you will be responsible for reimbursing us accordingly.
11. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the Skiology.co.uk representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to your home county giving your Booking Reference and full details of your complaint. We regret we do not accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.
12. Non-smoking chalet
For the comfort of all our guests and for safety reasons skiology.co.uk ltd runs a non-smoking chalet. There is a covered area outside the chalet for those who wish to smoke. Any breach of this clause shall be regarded as a material breach and may result in the client being removed from the chalet.
13. Website Accuracy
Please note the information and prices shown on this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably, errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
The website is the sole responsibility of skiology.co.uk ltd. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
All booking terms and conditions shall be governed by and construed in accordance with English Law. The parties submit to the exclusive jurisdiction of the English courts.
Covid-19 – Book with Confidence
We understand that the coronavirus pandemic has raised many questions about what happens if your holiday is disrupted by Covid-19. We would therefore like to give you the following reassurance.
If you are unable to travel on your holiday due to national government restrictions from your country of residence prohibiting travel to France (e.g an FCO travel ban) or France closes its borders to arrivals from your country of residence or upon arrival in France you are required to quarantine, up to 10 days prior to your arrival on holiday or the ski resort to which your Skiology holiday is booked within is closed…
You may choose to cancel your booking and we will, at your choice, either issue you with a credit note for the full booking value valid for 2 years which can be used against the cost of a future booking with Skiology.co.uk OR a refund of 75% (the amount you have paid us less an administration charge of 25% per person which we will be permitted to retain). The refunded amount will increase if we are able to resell your holiday. The administration charge represents the irrecoverable costs we incur in arranging the services we contract to provide. Please note that credit notes will be issued within 30 days of the start of your cancelled holiday and at the point of acceptance are non-exchangeable for a refund.
This policy does not apply in the event of a local lockdown that is isolated only to your home area. Normal cancellation charges would apply in these circumstances. Please see clause 7 of these booking terms.
If you cancel your holiday for any other reason than ‘Covid-19 Book with Confidence’ between 0 and 10 days prior to departure normal cancellation charges apply. Please see clause 7 these booking terms.
If your accommodation or the resort is closed due to Covid-19
We will offer you an alternative accommodation of a similar or higher standard to that booked.
If we are unable to offer you an alternative, or the alternative we offer you choose not to accept, we will offer you a credit note for the full booking value valid for 2 years which can be used against the cost of a future booking with Skiology.co.uk OR a refund of 75% (the amount you have paid us less an administration charge of 25% per person which we will be permitted to retain). If Covid-19 Restrictions no longer apply at the time your booked holiday was due to take place and we have been able to re-sell the accommodation to someone else, we will refund the retain 25% to you also.
If as a result of the impact of Covid-19, we decide we are unable to provide the catered services you have contracted (for catered accommodation only)
If we cannot offer you catering because, for example, a team member is required to self-isolate you will be refunded £30.00 per person per day and your holiday will become self-catered.
If before you travel or whilst you are away, the obligation to self-isolate or quarantine on your return from your destination country is applied
We are unable to offer you a refund or credit under these booking terms.
If you go home early or curtail your holiday
We are unable to offer you a refund or credit under these booking terms.
We must abide by a “charter of safety” in the resort and our accommodations for guests’ safety. We must insist that our guests do the same. The charter is an accumulation of local and international guidelines and is available here. We fully expect this charter to develop as further knowledge of the virus is gained so please note this is not a static document, you may check back for updates. Failure to abide by this charter of safety may result in early termination of a guest’s stay or service team’s contracts.
Please note that coronavirus and the measures taken by governments, public authorities and businesses to manage its effects (such as social distancing) is likely to have a significant effect on the price of accommodation for a considerable period of time. Such measures may be introduced or changed with little or no prior notice. We will do our best to keep our prices up to date but they may differ from those in our advertising material. See clause 4 of these booking terms.
We cannot accept any guest who:
* Has tested positive for coronavirus in the 14 days prior to travel
* Is awaiting the results of a coronavirus test
* Has had sustained contact with anyone who has either, tested positive in the 14 days prior to travel, or is awaiting the results of a coronavirus test
* Has a high temperature, a new continuous cough or a loss of, or change in, their normal sense of taste or smell (anosmia) or has been in sustained contact with anyone who is experiencing such symptoms
For the safety of everyone please do not travel if any of the above applies to you. We are unable to offer any form of refund if you cannot travel for any of the above reasons however you can and should insure against them. See clause 7 of these booking terms.
Please bear in mind that coronavirus and the measures and other action being taken by governments, public authorities and businesses to manage its effects (including implementation of social distancing) is likely to have an impact on holiday arrangements for a considerable period of time. We may, for example, be unable to provide certain advertised services or facilities as a result. Such measures/actions may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times, both before and after departure. Any impact which such measures/action has on your holiday arrangements will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result. See clause 7 of these booking terms.
You must obtain comprehensive travel insurance as a condition of your booking. Your insurance policy must include cover relevant to travelling during the pandemic. See clause 12 of these booking terms.